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Email Bouncebacks are a common occurrence, they happen to everyone. You maybe have received multiple bouncebacks and they sometimes can be confusing and convoluted. First, If you are unable to work out why an email is bouncing, it's important to contact our support team so can make sure all of your emails are delivered. But, it is also important to know what causing and what an email bounce message is.

So, lets get into the nitty gritty.

What is an email bounce?

An email bounce is an error message you receive when email you have sent is not delivered. Your email account will typically receive a Non-Delivery Report (NDR) instantly after sending an email or 72 hours depending on the type of bounce back, which we will get into later. These NDR also informs you what caused delivery failure of your email and are extremely important because they detail all the information for troubleshooting.

When you send out an email, the email is sent out via an SMTP server for delivery. The SMTP server checks your email with the DNS. The DNS is an address book for domain names and server IP addresses, like the yellow pages for the addresses on the internet. Once the recipient’s server is located, the SMTP server gives your message to their MTA to complete email delivery. This will allow the email to be delivered successfully.

However, sometimes the email may run into an issue during this process. This is where the bounce back messages come into play by telling yourself (the sender) what went wrong.

What causes the bounce back message?

There a multiple reasons for email bounce backs including full inboxes, servers that are not responding, send to email addresses that no longer exist, or something as simple as misspelling the email address.

There are three types of bounce backs:

Soft Bounce Emails

Emails soft bounce is when a server rejects an email temporality. Most email services try to resend email messages after they soft bounce. You will typically see that it will reattempt in 24 hours or 72 hours.

Reasons for a soft bounce include:

Mailbox full: If the recipient mailbox has reached capacity and will bounce until there is free space to deliver.

Email Size: The email attachment may exceed the server or mail client limit, or it might be bounced back if there is a filter in place.

Server is down: An unreachable server may have crashed, be overloaded, or be under maintenance.

Hard Bounce Emails

A hard bounce happens when your email is permanently undeliverable to an email address.

Reasons for a hard bounce include:

Incorrect email address: This is a simple one but happens to the best of us. This the email address is spelt incorrectly you will receive the bounce back message.

Email blocked: Some domains have stricter spam filter settings. The recipient may have strict ruling in place. You will need to contact our support team regarding this issue.

You cannot fix hard bounce email issues what you can do is remove the reason behind the hard bounce, such as an incorrect email address.

Blockedlisted Emails

Email blocklists are created by ESPs to filter harmful or exploitative content, like spam or malware. It is not created to make it harder to spend emails, it is designed to protect the recipients of the emails sent daily.

Bounce back mxtoolbox

You can test your email against blacklists using helpful tools such as mxtoolbox.com.

Reasons for a Blocklisted include:

Spam complaints: An email may become compromised by a malicious attacking causing large volumes of spam. This may find you on a blocklist.

High bounce rates: Another reason may be just too many bounce backs by the reasons mentioned before.

Bad content: If you use certain words in your subject that are typically found in a Spam. You may find yourself on this list.

So, How do you get off a blocklist?

With time: The block maybe removed automatically after a predetermined time.

Contact the blocklist: A request can be sent to the blocklist holder’s website to be delisted.

Contact us:If you are unsure and need help removing yourself off a block listed, contact our support team so we may look on a server level.

There are many reasons you may want to switch from your current web hosting provider to 2025.hosting-australia.com/, perhaps their pricing has changed over the years, their servers are slow or you’re finding it difficult to get in touch with their support team.

Switching your web hosting provider might seem like a daunting task, but we’re here to take the guess work and stress out of making this change.

2025.hosting-australia.com/ is 100% Australian owned and operated. Our support team are located in Australia, so you know if you are having any difficulties with your service, you can quickly get in touch with someone in our team and get the assistance you need.  

So, if you’re ready to make the switch, what’s next?

Contact Us!

First, you will need to contact us via (07) 4914 2433 or send an email to support@hosting-australia.com, informing us that you wish to migrate your services over to us.

When you contact us it's best to give us the following information so the transfer will be as smooth as possible. Providing this information upfront will help us eliminate downtime on your site.

Preparing your Domain for Migration.

There are pre-transfer checks you will need to make before transferring the domain across, because there are safeguards to keep individuals from taking your domain from right underneath you.

These changes will need to be made at your current registrar.

It is important to know that all .au domain transfers are free and .com’s have a $19.90 transfer fee. However, an extra year will be added to the renewal of your domain.

cPanel Migration

Your current hosting provider may use cPanel, if that is the case you are in luck! cPanel migrations are FREE! All we require are your cPanel username and password and our migration team can migrate your hosting files using our server migration script.

If you require a manual transfer our migration team are more than happy to do this for you as well. Manual transfers will incur a $75 manual migration fee as there are more steps taken in a manual migration.

We will require the following:

Once the migration is complete. It is important to Repoint your nameservers. 2025.hosting-australia.com/ will take care of this step if your domain has been transferred to us. However, if the domain is with another provider you will need to do this step yourself.

Our migration team will also be in contact with you as soon as the migration is complete. Just to touch base and to finalize the migration process with you.

Shared or VPS Hosting

Shared or VPS hosting, deciding on the most suitable hosting package for your website can seem like a confusing and difficult process. If you have found this blog post, you have already found the right hosting company. But you may be unsure of the right type of hosting for your website.

These two versions of hosting, both have the same end goal. That is to ensure you have a site live on the internet accessible by the world. But, they both have very different ways of accomplishing that goal.

 In this article, we will discuss shared vs VPS hosting. The major differences and in addition to their pros and cons, so you can select the right kind of hosting for your website.

What Is Shared Hosting?

Shared hosting allows multiple websites to utilize a single server. The server is built in a way it will be able to handle multiple resources across multiple users. This sharing across the server allows overall hosting to be more affordable by splitting the cost.

A simple way to think of this is if you purchase a car, it is cheaper for each member of your family to use the car, rather than each individual member of the family to purchase a car then pay for the upkeep for each induvial car.

Each service is allocated an amount of resources depending on your hosting package. You will be able to view via your allocated usage statistics via your cPanel.

Shared Hosting Pro’s

Shared Hosting cPanel

Affordable

It is a known fact that shared hosting is a more affordable form of hosting that still provides you with all the features required for your website.

Great for Beginner’s

All shared hosting packages are preinstalled with cPanel, this is an easy-to-use hosting dashboard. cPanel allows easy manage your hosting, set up multiple domains, redirects, and manage email accounts. The cPanel also allows you to view your allocated server resources as mentioned earlier.

Upgrades and Maintenance required.

All the upgrades and maintenance are carried out by the 2025.hosting-australia.com/ technical team. These tasks are necessary if you want your server to continue to function. These are complex and require a wealth of knowledge if you were required to do these on your own.

Shared Hosting Con's

Chance of Slower speeds

As you are sharing your server with multiple users, there is a slight chance your site speeds may be lower compared to a dedicated server. Depending on the amount of traffic, you receive you may need to increase your allocated server resources.

Potential Server Limits

Depending on your site growth, the server storage and bandwidth limits may not be enough. This will require you to upgrade your hosting package to provide more resources. However, with 2025.hosting-australia.com/ you can easily upgrade and downgrade your hosting packages to scale with your needs.

Server Control

Shared hosting will not allow you to make direct changes to the server itself. So, if you need to make changes server side or install additional servers to your hosting, we recommend other hosting packages.

So, Who Does Share Hosting Suit?

Shared hosting is perfect for beginners who are building their sites online, especially if you do not wish to be bogged down with server maintenance and the nitty-gritty of servers.

VPS Hosting Pro’s

High Level of Performance.

The VPS hosting provides you with a greater level of server resources. So, if you have big and bold plans and know that your site will be pushed further than shared hosting. VPS will be able to support a higher volume of users without a decline in performance.

Security

VPS hosting offers you a higher level of security than shared hosting. Since your environment is virtualized, you will be isolated from other sites on shared hosting servers.

Customizable

VPS hosting allows you access to more server customization options. The VPS will get root server access, which gives you greater server control and behaves like a dedicated server, allowing more power, freedom, and control.

VPS Hosting Con’s

Costing

The VPS is more expensive than shared hosting. Since you are getting access to more server resources they will increase as well.

Technical

Generally, the management of VPS hosting requires a higher level of technical skills to manage your server the right way. 2025.hosting-australia.com/ does not provide free support or does not maintain, upgrade, and optimize your server environment for you.

Making the choice

By reading this article. You will now have a better understanding of Shared and VPS hosting. Shared hosting will be a more affordable form of hosting depending on your requirements, but the benefits of the additional resources offered by VPS hosting.

Phishing, even though its spelled differently they are still trying to have the same effect. A fisherman will cast out their line not to target anything specifically, but just to hopefully get an unsuspecting victim. It might sound a bit bleak, but this is exactly what these hackers are attempting to do. They create emails using popular websites and services then legitimize these emails as much as possible for the unsuspecting eye. Hoping that they can get someone to click on a link that gives them access to private information.

Scammers use emails to trick you into giving them your personal information. They use these emails to try to steal your passwords, account numbers, if its any kind of sensitive information, they will try to take it. Unsuspecting victims can lose everything just by clicking on what they think is a legitimate and harmless link. Scammers launch thousands of phishing attacks like these every day. Just like a regular fisherman after casting out so multiple times, they will end up catching something no matter how big or small. Australians lost over $634 million to scams in 2019, according to the latest figures in the ACCC’s Targeting Scams report released 22/06/2020

Ways to help you tell if an email is legitimate or phishing.

The email is sent from a public email domain.

No legitimate organization will send emails from an address that ends with - @gmail.com @yahoo.com @hotmail.com. even the actual companies that created these email addresses will not send from these emails. Therefore, it is important for a user to have their own business email to legitimize their own business. You can learn more about it in our previous blog article HERE.

Important tip:  look at the email address, not just the sender.

For example, your inbox displays a name, like “cPanel Administration”, in the subject line. When you open the email, you already know who the message is from and jump straight into the content. When the scammers create the phishing email addresses, they often have the choice to select the display name, which does not have to relate to the email address at all.

This is just one small step they can take to create emails that look like they are from legitimate sources. Apart from creating fake email addresses they also mimic other emails sent from companies by doing the following:

An example of a cPanel phishing email.

Another tip you can use to workout if you have received a phishing email. Simply mouse over the link found in the email, a pop up will appear with the linking address. Usually these links will take you to a random link such as “cslsdfbpaymentlsjd.com/askdfmcs” which is a dead give away that it is not from a legitimate source.

So, what to do If you Responded to a Phishing Email?

First of all you should cancel any cards or accounts with the information you had supplied via the email. Report scams to the ACCC via the Scamwatch report a scam page. Your report helps to warn people about current scams, monitor trends and disrupts scams where possible.

You are also able to contact IDCare on 1800 595 160 or via www.idcare.org for support if you believe your personal information has been put at risk.

Notify 2025.hosting-australia.com/, as soon as we are notified the support staff will take measures to secure your account with us.

Recently you will have received an email from 2025.hosting-australia.com/ RE: Are your AU domain details current? Just like registering your car. you need to make sure your personal details are correct this way, the registration can be traced back to you. This is the exact same for your domain name, you want to make sure that your business name can be traced back to you just in case the inevitable happens.

So, what is a domain name registrar?

A domain name registrar is a business that handles the reservation of domain names as well as the assignment of IP addresses for those domain names. 2025.hosting-australia.com/ currently uses two domain registrars,  Synergy and Dreamscape, for the registration of your domain names.

When you registrar your domain name with the registrar, your details will be applied to the domain name allowing your or their details to become the registrant. If your domain name expires you may need to provide the registrant details to prove you were the previous owner of the domain name. This is why it is important not to let your domain name expire, you can view how to stop this here!.

How to find out your domain name details?

whois.auda.org.au

Whois.com

These are a simple site that allows you to easily search your domain name, displaying Registrant/Tech contact details. Nameservers and the Raw Whois Data. This is the easiest and most preferred method for searching domains.  

Can Registrars only sell domain names?

Resellers are another type of organization that sell domain names registrations. These resellers sell domain names on behalf of a registrar in return for a finder’s fee. You can registrar as a reseller with 2025.hosting-australia.com/. If you are interested in starting a reseller business, you can view our reseller plans here.

How do domain name registrars protect your privacy?

Everyone who registers a domain name must fill out WHOIS information for that domain. As previously stated, before this is how the domain name can be tracked back to you. This will include information such as name, email, address, phone number, ABN.

Many registrars provide the option of a private registration. In this arrangement, the registrar’s information is provided in the WHOIS listing for that domain, and the registrar acts as a proxy for the registrant.

What next?

Hopefully, you have now realized how important it is to have your domain details up to date. If you have received our recent email but have not acted or are unsure of how to correct these details. Please reply to the email or contact support.

Do you need a Database? The simple answer is yes, if you have a website being hosted with us at 2025.hosting-australia.com/, even if you do not have users logging in and creating profiles on your website, your website will still have its own database used to store information.

So, what is in a database?

A database is a software-based container structured to collect and store information so it can be retrieving, added to, updated, or removed in an automatic fashion. A physical comparison would be a room of filing cabinets, all connected with information sorted in their own separators, when someone needs to add more information it goes directly to the designated separator. Database programs are software applications designed for the user to make databases and create all programming necessary to fill them or delete them as needed.
The Structure of a database is the table, which consists of rows and columns of information. The columns identify the data in the table, and the cows are the records of information. Tables look just like a spreadsheet, but tables can be manipulated and updated in a manner that spreadsheets cannot, which makes a database an unbelievably valuable tool.

Database ERD

How will your database know when to store information or communicate with your website?

There is a common language created so databases can communicate with other systems. This language is SQL.

What is SQL?

SQL which stands for Structured Query Language, is a data management language used to handle data in relational databases. With SQL you can create and modify the structure of databases and tables. You can also store, manipulate, and retrieve data from the databases and tables using SQL, For example. Your newly created site may have a client portal, when a new user signs up to the website, they will be prompted to fill out certain information into a form. These details may include email, password, name, address etc. SQL reads the input then will add the new information into a table within the database, so it may be accessed later.

Code example of SQL:

INSERT INTO database_users (IDuser_loginuser_passuser_nicenameuser_emailuser_urldisplay_nameVALUES (NULL, 'username', 'password', 'usernamenickname', 'email@hosting-australia.com', 'https://hosting-australia.com/',  'hostaus');

What Next?

With these two working entwine and communicating, is what makes everything with everyone possible on the internet. Now we could bore you will all the ins and out’s including primary and foreign keys, SQL commands and ERD diagrams. Because we have barely scratched the surface with these systems. It is important to have a basic understanding of how these systems work and at 2025.hosting-australia.com/ we want our customers to understand how everything communicates.

How do servers work? All your personal files are kept on your computer.

You may have seen a movie where someone has to break into a "server room" and access files. When they arrive, there it is what looks like a city full of skyscrapers built with their own apartment blocks. It all looks very futuristic and unbelievable, but this is how information is stored all around the world.

So, How do servers work?

If you have your website files only saved on your computer, users can access them as long as the computer is switched on. When the computer is switched off, the link between your files and your website will be lost and users would not be able to access anything.

This is where servers come into the picture. A server is just like a big computer with faster power, more space and more speed.
Unlike a personal computer, the server is kept running all the time. This allows users to access web files on the server and be displayed through a web browser.
This allows everything saved on the server to be accessible, 24 hours, 7days a week, 365 days a year.

Since uptime is critically important for your website, we want to make sure your website is always online when hosted with 2025.hosting-australia.com/.
Our servers are not designed to shut down, they are running 24/7.

Servers will sometimes be shut down for scheduled maintenance.
2025.hosting-australia.com/ will send out an email when scheduled maintenance is required, and we endeavour to complete this during downtimes for website traffic – ie nightworks.

Common Types of Servers


There is a wide range of servers, all have their own purposes, while some dedicated servers focus on one function, such as a print server or database server, some implementations use one server for multiple purposes.

Web Server

A web server shows pages and runs apps through web browsers. The server your browser is connected to now is a web server that delivers this page and the images on it. 2025.hosting-australia.com/ has servers based in Sydney, this ensures that we have extremely fast speeds when connecting to users within Australia and we have direct contact with all our technicians. These servers connect directly to your browsers like Microsoft Edge, Chrome, Firefox, Ecosia, or Safari. The 2025.hosting-australia.com/ web servers are used for many tasks in addition to delivering simple text and images, such as uploading and backing up files online through your cPanel web hosting control panel.

Email Servers

Email Servers send and receive email messages. If you have an email client on your computer, the software connects to an IMAP or POP servers. This is also like connecting to the webserver as your emails will be stored within the cPanel web hosting control. As well as offering cPanel email hosting there are Microsoft exchange servers, these are stored on a mail server that runs exclusively on a Windows Server operating system.  The email client connects to an IMAP, POP, Microsoft exchange server to download your messages to your computer, and an SMTP server to send messages back through the email server.

FTP Server

FTP servers move files through File Transfer Protocol tools. FTP servers are accessible remotely using FTP client programs such as FileZilla, Programs such as FileZilla connect to the file share on the server, either through the server’s built-in FTP capabilities or with a dedicated FTP server program. You are also able to use your cPanel’s built-in FTP capabilities within your web hosting with hosting-australia.com.au.

When setting up and configuring hosting you may have seen the word Nameservers so, what are they and what do they do? In this article, we will learn all about nameservers. Understanding nameservers is such an important step when creating websites.

What is a Nameserver?

When you type a URL into a browser, for example, 2025.hosting-australia.com/, there needs to be some way to connect that URL with the underlying web server that powers the website at that domain name.

As explained in our previous blog article Understanding DNS Records, if you had to type and remember the actual IP addresses of the website’s you wish to visit each time. It would be impossible to remember all the different addresses.

Nameservers play an important role in connecting a URL with a server in a more functional way.

Nameservers look similar to any other domain name. when you view a website’s nameservers, you will typically see a minimum of two nameservers. Here is an example of the 2025.hosting-australia.com/ nameservers:

These nameservers help direct traffic to the 2025.hosting-australia.com/ servers.

Let us take a bit more of a deep dive into how exactly it all works.

When you visit 2025.hosting-australia.com/, it is a simple as opening your web browser and typing 2025.hosting-australia.com/ into the browser’s address bar and the homepage will be displayed.

Its that simple, but this is because we cannot see what is going on behind the scenes between the device and all the networks.

The process goes like this:

2025.hosting-australia.com/ is entered into the browser address bar.
The browser sends a request to the domain’s nameserver.

The nameserver responds back with the IP address of the website’s server.
Browser requests the website content from the IP address
Browser retrieves the content and renders it in your browser.

Where can I find my Nameservers?

There are multiple ways to find out what your nameservers are. You may need to change your them to point to a different address or you are prompted to find out what they are by a developer.

The most common way to find these details is by checking online tools such as whois.com.
This site allows you to search a domain name and the domain information displayed, such as the nameservers.

whois.com nameserver

You are also able to find out nameservers through your Command Prompt.

This is done via a Windows Command Prompt, you can do this by following the steps below:

On a Mac, open Terminal and run the following command:

Summary

Nameservers play such an essential role in directing traffic on the internet by helping to connect your domain name with the IP address of your web server.

If you ever need to change your nameserver you can also follow this help knowledge base article created by the 2025.hosting-australia.com/ support team HERE!  

You may have had an IP address blocked and required to get in touch with the 2025.hosting-australia.com/ support team to unblock the IP. After the IP being unblocked a few days, weeks months later you find that your IP is blocked again. You may have gone to a site such as www.whatsmyip.org and reported a different IP address than the original one. This will be because you have a dynamic IP address.

So, let’s find out what an IP address is and what the difference between a static and dynamic IP.

What is an IP address?

An IP address is assigned to every computer on an Ethernet Network. Like the numbers in a phone book, an IP address identifies network computers. It helps traffic flow between computers/servers because each one has its own IP address.

What is a dynamic IP address?

A dynamic IP address is exactly how it sounds, dynamic IP addresses are subject to change, sometimes at a moment’s notice. Dynamic addresses are assigned, as needed by Dynamic Host Configuration Protocol (DHCP) servers.

Dynamic IP addresses are generally implemented by internet service providers and networks that have many connecting clients or end-nodes. One of the primary reasons behind having dynamic IP addresses is the shortage of static IP address on IPV4. Dynamic IP addresses allow a single IP address to be shuffled between many different nodes to circumvent this problem.

Advantages

Disadvantages

What is a static IP Address?

Static IP address, or fixed IP address, is an IP address that never changes. Once your device is assigned a static IP address, that number typically stays the same until your router/modem is reset to filter a new IP address.

Static IP addresses are assigned by Internet Service Providers. Your ISP may or may not allocate you a static IP address depending on the nature of your service agreement.

Advantages

Disadvantages

Do you have a Static or Dynamic IP

This may have piqued your curiosity, which type of IP address do you have? This is always helpful to know so, to find out follow these steps below:

How to check your IP address type with windows 10

  1. Right-click on the start button and click on Run.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Type cmd into the search box.

3. Type into the Command Prompt window, ipconfig /all then press Enter.

4. Once the command is executed, scroll down, and locate the DHCP Enabled Line

If DHCP is Yes, you have a Dynamic IP address and if it is No you have a Static IP address.

Built-in Security 

There are many ways to help protect your website and data with the inclusion of a wide range of plugins and preventative measures. If you missed our latest article on the top 5 WordPress plugins you can check it out here!

One of these ways is by the use of words Modsec or ModSecurity, so what exactly is ModSecurity and how can it benefit your everyday life to help keep your website safe.

 

What is ModSecurity? 

ModSecurity also commonly known as mod_security or modsec is an open-source web application firewall which is an Apache module.

Let us find out what exactly a web application firewall is.

Web Application Firewall is a specific form of application firewall that filters, monitors, and blocks HTTP traffic to and from a web service. By inspecting HTTP traffic, it can prevent attacks exploiting a web application’s know vulnerabilities.

Vulnerabilities can include.

Now that we have covered how what a Web Application Firewall is, let's get back to the modsec. Modsec exists on your server and can be turned on and off via your cPanel (Not Recommend) it inspects requests that are made to the server then looks at the traffic and compares the traffic against several regular expressions and rules. Therefore, if modsec finds a match set with these requests set to an active rule, it will block the request thinking of it as malicious.

 

What Does ModSec Protect Against?

ModSecurity includes the following protection.

 

If you ever need to disable your ModSecurity please view our helpful guide HERE.

 

Prefer to view a video? Check out our YouTube channel.

 

You can get more helpful HA how-to videos by liking and subscribing to our YouTube channel.

How Do We Compare?
Take a look how we stack up against some of the bigger competitors!

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