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Contact Hosting Australia Support

Reliable and friendly support by Hosting Australia’s Australian Support Team.

Australian support
No hidden costs.
All Australian.
No Risks.

Support Contact Options

Knowledge Base

Free online tutorials & guides

Check out huge library of online articles and how to guides.

Migrate Your Site

Free Migration Service

Hosting Australia offers a free Website Migration service for most clients.

Australian Hosting

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Signup to our hosting newsletter, to keep up to date with all the latest hosting news, special offer and updates from Hosting Australia.

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Reseller Program

Join the Reseller Program and build your business with our complete range of services

Affiliate Program

For any questions about our affiliate program, please email: support@hosting-australia.com

FAQs

Find answers to some of the more common questions we are asked below - and of course you can contact us if you need further details.

Where is Hosting Australia based?

Hosting Australia has support teams all across Australia, with the head office being located in Airlie Beach, Queensland

Who owns Hosting Australia?

Unlike many hosting providers, Hosting Australia is independent- we are not owned or controlled by an overseas parent company.

Do you offer custom packages?

Yes, we can customise most of our services to your needs.  Just contact our sales team for further details

How does Hosting Australia's support operate?

Hosting Australia offers 24/7 support, via Ticket or Email. As well as live chat and phone support Monday to Friday during business hours.

Urgent issues will always be treated as priority and you will have full access to upper level support team members for more complex issues.

What is Hosting Australia's service uptime?

Hosting Australia's expected up time is 99.9% - but is often 100% uptime over a given 3 monthly period.

How Do I Choose the Right Web Hosting Provider?

Choosing the right web hosting provider depends on various factors such as:

  1. Your budget.
  2. The type of website you wish to host.
  3. Required resources like bandwidth and storage
  4. The level of customer support you need.

Many web hosting providers will provide be very similar on the first 3 points - but point 4 is critical, and that is where Hosting Australia's All Australian Support team stands out.

Researching and comparing different providers based on these criteria will help you find the best fit.

You can check out our blog article on choosing a web hosting provider.

What Are the Different Types of Web Hosting?

There are several types of web hosting including cPanel Hosting, Windows Hosting, VPS Hosting and various types of email hosting, such as Microsoft 365. Each type offers different features and benefits tailored to various needs and budgets.

Can I Switch My Web Hosting Provider?

Yes, you can switch your web hosting provider if you are unhappy with the services.

Hosting Australia offer a free migration service, or you can manually transfer your website files and databases if you prefer.

Do I Need to Know How to Code to Host a Website?

No, Hosting Australia offers a one-click installer for popular content management systems like WordPress. There are also website builders that allow you to create a site without any coding knowledge.

What's the Difference Between a Domain and Hosting?

A domain is the address where Internet users can access your website, while hosting is the physical space where your website files are stored. Both are essential for a functioning website, but they serve different roles.

Why choose Hosting Australia?

Web Design Services

Hosting Australia has a team of in house designers, which means we can not only host your website & emails, we can provide you with a full design service. From ground up site builds, to touching up an existing site – Hosting Australia is a one stop shop!

Dedicated Support Team

With a team of experienced, dedicated and Australian based support professionals, Hosting Australia will treat you like a valued customer – not just another number. Meaning we will go that extra yard to make sure you and your business are looked after.

Independently Owned

With no parent company or greedy shareholders looking over our shoulder, Hosting Australia are free to provide you with a much higher level of support ane ensure your business succeeds. Our business model is based on ensuring your business model is a success!

Cutting Edge Technology

We ensure consistent server rollover and upgrading, resulting in an array of new, high-speed, and dependable web servers. This ensures that your website remains accessible and online precisely when you require it.

Malware & Virus Protection

With complex security protocols in place, you can rest assured that your website and emails are well-protected. Our protocols include advanced firewall systems, continuous scanning for malware and viruses, secure data centers – just to name a few!

Independently Owned

At Hosting Australia, we know that good customer service is all about going above and beyond to make customers feel awesome! It’s about being super helpful, friendly, and making sure they leave with a big smile on their face – knowing they’re totally taken care of!