Customer service for Web Hosting can be terrible, but the guys at Hosting Australia are amazingly good at what they do. Hands down best service I've ever had. Friendly, knowledgeable and ALWAYS willing to go the extra yards to make sure you are more than satisfy. Their hosting service is lightening quick, secure and reliable. Honestly cannot recommend these guys any more highly!!
My previous provider was regularly getting blacklisted and my emails were bouncing. All that is fixed since changeover to HA. The transfer of the hosting and email to HA was fast and efficient. Someone always attends to my queries quickly. The service is cheaper and better than my previous (overseas) provider.
From ticket, to review, and to fixing the problem, all done in the shortest time. Amazing staff all very patient. Excellent customer service nothing seems to be a problem.
Thanks Guys
Keep up the good work.
I have used H-A for several websites over more than 5 years. Their service has been very reliable and any problems addressed promptly. Outstanding value for money, especially if you commit to a longer term. Highly recommended.
Hosting Australia have been extremely helpful to me for over a decade now , I will only trust an all Australian company . They have been true , fair and faithful to my business they have helped me through problems and always follow up to make sure that their service is delivered. Their service and attention to detail is second to NONE ! !
I would recomend Hosting Australia to everyone .
Hosting-Australia went beyond the call of duty to help me with some website issues. They gave me great service and attention. They also responded very promptly to my queries and I couldn't be more appreciative. Thank you.
Hosting Australia were tasked with rescuing me from an awful situation where my previous service provider took my site off the air after bungling an upgrade that I did not require.
The sales and support staff were patient, understanding and most of all were able to completely understand my requirements and were able to communicate them in easy non-techno jargon English.
What I have now is a very fast website (WordPress). The backend is terrific without any errors or issues. Their follow up is outstanding.
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You may have heard the term DDoS, either via the media or maybe in relation to your own website or hosting services. It stands for Distributed Denial of Service. In short, it’s a method used by hackers to disrupt and/or take down online services, such as websites, gaming platforms or apps. At its best - it’s extremely frustrating. At its worst, its crippling and destructive.
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Image Courtesy networkworld.com
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DDoS attacks begin with the hacker - either an individual or a group - hijacking or taking over a computer system, generally a server but DDoS attacks can also originate from a Desktop device or in some cases, hackers will purchase genuine services from hosting providers using stolen credit cards and then use this service as part of the attack.
The devices, whether a compromised PC, server or a fraudulently purchased hosting service, are then directed by the hacker in charge to target or attack a specific IP address or website and send enormous volumes of spammy traffic. The target is then completely overwhelmed and shuts down under the wilting volume of traffic.
A good way to think of a DDoS in a real-world scenario is to imagine your local Fish and Chip Shop on a Saturday night - generally one of the busier nights for most operations.
On one particular night, our "hacker" begins calling the store, using various mobile phones or landline numbers, and placing orders. $10 of chips, 2 pieces of flake, 8 potato cakes etc. At first, the shop handles the orders and continues to operate - albeit with a bit of a spike in orders - after all, the single hacker may have multiple phones but he can still only make 1 call at a time. (This is actually referred to as DoS - as opposed to DDoS)
BUT - the hacker now enlists 20 of his nearest and dearest hacker mates to start hammering the same store - eventually, the store simply has too many orders and will stop taking any more and perhaps even turn off their phone. In this case, as the attack is coming from various locations - or Distributed, the correct name is DDoS rather the just DoS.
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2018 (7.9 Million)
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2019 (9.5 Million)
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2020 (10.8 Million)
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2021 (12.1 Million - predicted)
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2022 (13.9 Million - predicted)
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2023 (15.4 Million - predicted)
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Source: Cisco Systems.
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This is where DDoS can be damaging, not only has the Fish and Chip shop wasted resources dealing with the 'dodgy' orders, but they have eventually stopped taking orders from legitimate customers - so the effect is twofold.
DDoS on your website or email is similar - the hackers goal is stop the site functioning the way it should and damaging the sites traffic and reputation - an offline site is not a good look.
Whilst DDoS are hard to prevent, they can be mitigated. It has happened to the biggest and the best - Sony, Facebook, Australian Government to name a few. A reliable web hosting provider should have precautions in place, such as Firewall algorithms.
A DoS attack is much simpler to stop, as it's generally a single location – so in our Fish and Chip shop example, the store would eventually recognise the callers voice and stop accepting orders – or a hosting server would simply block the IP address.
A DDoS is much trickier – again in the Fish and Chip shop example, the orders or ‘attacks’ are coming from different numbers, with different voices. How can the store decide who is legitimate and who is not? Same for a server – how can it tell which traffic needs to be blocked and which is legitimate?
This is where the Firewall algorithms – such as those used by Hosting Australia’s Hosting Servers - come in. This basically means the Firewall system will look for patterns that indicate a DDoS attack and apply automatic blocking. (Our poor Fish and Chip shop is unfortunately on its own now!)
Hosting Australia constantly maintains Firewall configs, to ensure we minimise the impact of DDoS attacks on our clients - in most cases, you may not even notice an attack has occurred. We also subscribe to a number of providers that provide lists of known DDoS points of origin, which we block before they are even directed at Hosting Australia’s server. Whilst no server is ever fully protected from a DDoS – a best practice scenario will ensure your impact is minimised.
If your current host doesn’t provide you with this piece of mind, give our Australian Based Customer support team a call on (07) 4914 2433 and we can discuss your options for migrating to a reliable host.
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[et_pb_section fb_built="1" _builder_version="4.6.3" _module_preset="default" custom_padding="2px||3px|||"][et_pb_row _builder_version="4.6.3" _module_preset="default" column_structure="3_5,2_5" hover_enabled="0" sticky_enabled="0" custom_padding="||11px|||"][et_pb_column _builder_version="4.6.3" _module_preset="default" type="3_5"][et_pb_text _builder_version="4.6.3" _module_preset="default" hover_enabled="0" sticky_enabled="0" custom_margin="||15px|||"]In a society where “Buy local” and “Australian Made” have basically become catch phrases, the Hosting Industry still seems to be one industry where people are quick to move or source services overseas…with little thought to what impact this has on the quality of the product or service. This rings true for both design tasks – new sites or changes, SEO work and certainly for Hosting and associated services.
In a lot of cases, the reason may be costs – but as with most things you purchase from overseas providers, there can be catches and downfalls to choosing international providers over local, Australian based providers.
The most obvious is the quality of the service and the pitfalls of clever marketing schemes.
Whilst the overseas hosting providers may advertise hosting for $5-6 per month, versus the equivalent Australian hosting providers cost of $14-15, when you drill down – there is nearly always a catch. Take the below examples…[/et_pb_text][/et_pb_column][et_pb_column _builder_version="4.6.3" _module_preset="default" type="2_5"][et_pb_image src="http://hosting-australia.com/wp-content/uploads/2020/10/australian-made-hosting.jpg" _builder_version="4.6.3" _module_preset="default" alt="Australian web hosting" title_text="australian-made-hosting" hover_enabled="0" sticky_enabled="0" custom_margin="-42px|||||"][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.6.3" _module_preset="default" column_structure="1_2,1_2" border_width_all="2px" border_color_all="#8f8f8f" box_shadow_style="preset4" box_shadow_horizontal="6px" box_shadow_vertical="6px" box_shadow_blur="3px" box_shadow_spread="-3px" hover_enabled="0" sticky_enabled="0" custom_padding="3px||10px||false|false" custom_margin="||20px||false|false"][et_pb_column _builder_version="4.6.3" _module_preset="default" type="1_2"][et_pb_image src="http://hosting-australia.com/wp-content/uploads/2020/10/australian-web-hosting-services.jpg" _builder_version="4.6.3" _module_preset="default" alt="why choose australian hosting" title_text="australian-web-hosting-services" hover_enabled="0" sticky_enabled="0" align="center" custom_padding="69px|||||"][/et_pb_image][/et_pb_column][et_pb_column _builder_version="4.6.3" _module_preset="default" type="1_2"][et_pb_image src="http://hosting-australia.com/wp-content/uploads/2020/10/australian-hosting-service.jpg" _builder_version="4.6.3" _module_preset="default" alt="australian web hosting support" title_text="australian-hosting-service" hover_enabled="0" sticky_enabled="0"][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.6.3" _module_preset="default" custom_padding="8px|||||"][et_pb_column type="4_4" _builder_version="4.6.3" _module_preset="default"][et_pb_text _builder_version="4.6.3" _module_preset="default" hover_enabled="0" sticky_enabled="0"]
Note the left-hand images shows hosting at $6.50 per month, with “$12.95 when you renew” in the small print – but there is another catch, you need to commit to what’s essentially a 3 year contract, paid up front. Want month to month? Sure, but its $12.95 from the get-go.
The right-hand image shows an even more convoluted scheme – you can get $13 per month hosting but you need to commit to a whopping 10-year contract! Want month to month? Bad luck – no such thing is offered, despite the per month pricing shown - you need to commit to 3 months at $31.20 per month.
Of course, this sort of marketing is not exclusive to international providers, but generally tends to be more common with your overseas hosting companies – who are more interested in locking clients into long term contracts than anything else. Likely because once you have committed to and paid for 10 years, you cant cancel when you realise how poor the support is and how unreliable the services are. A lot of these companies are also publically listed, with share holders to answer too, meaning locking unsuspecting clients into contracts is crucial.
Australian hosts discount offerings tend to be less complex, like 3 months free web hosting for example.
On the design side of things, many people have fallen into the trap of using job tasking sites to get new sites built, or SEO done on their websites. It can be cheap – but is it worth the risks associated?
When using the tasking sites, the person who bids on your task can literally be anywhere in the world – despite claims of being “Australian Based”, there is nothing to stop people from less reputable overseas locations bidding and then having access to your valuable email and site data. Often these are call centre based locations, where developers are pushed to do tens of jobs in a day, with little regard for quality of work or eye for detail – two things that when lacking, can be disastrous on either web design tasks or SEO.
Site builds may seem to be cheaper this way, but will the site function the way it needs too? Is it secure? Is it built following basic design practices? Does it have hidden malware, worms or backdoors? It could end up being a whole lot more expensive than you expect.
The follow up support also needs to be considered – if you use a reputable Australian Web Designer, you can be assured they will be around to follow up and assist you moving forward. If you are choosing a WordPress Website for example, the follow up support from the original designer can be crucial if updating or adding new functions.
Its very hard to ascertain if the provider you are looking at is overseas or local – many providers and developers make claims to be overseas, but they are in fact not. There is nobody who polices these claims, so why would companies not try to use it as part of their marketing campaigns? Just be sure you do your research before diving in.
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If you have any questions about the above, or even if you want some info about other hosting providers locations, give us a shout via the contact page, linked below:
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There was a time, up until quite recently actually, when Live Chat was something you only ever saw on the big brand sites. Companies like Pet Stock, Harvey Norman and others seemed to take up the live chat quickly and get some great results, which led to more and more companies installing live chat on their sites.
Although Live Chat has been around for a while - its spent the majority of its early years being used by the bigger companies, as mentioned above. It was rarely seen on small business or owner operated sites. Due to this, it probably suffered from some developmental growth early on and as a result - and as with most new technologies - it had a number of issues early on that were slow to resolve.
Probably the biggest issue was that Live Chat was expensive. (Its not any more - keep reading to find out more!) You had to install extensive code(Software) on your site, then pay for somebody to sit at a keyboard and answer the chat requests.
Made worse by the fact that often the chat consultants were based overseas and didn't really know the in's and out's of your services or products. Have you ever wondered why some companies Live Chat consultants can't assist with what should be a simple query? Instead you are advised to call a 1300 number or go in store - this is usually a sure sign that the chat operator is overseas and has either limited knowledge or no access to secure systems to make the required changes.
Or worse - have you ever come across those annoying "Bots"? Commonwealth Bank is one that comes to mind, called CEBA. Its an automated system that attempts to match your questions via chat, to a pre-defined reply. But it rarely works and is a horrible waste of a clients time - not to mention leaves people frustrated and agitated.
BUT! There is no reason a Live Chat system on your site should have any of the above issues these days. It can be set up cheaply, generally under $150 per site. You or your staff can chat on the site yourself - via Smart Phone, Desktop Apps or a Web Portal, meaning no need to use expensive and un-knowledgeable chat reps - or worse silly automated bots. Meaning clients get a personalised and knowledgeable experience, each and every visit to your website.
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Hosting Australia can help you get a fully functional live chat system integrated into you website quickly and easily!
Ensure you are converting site traffic to sales by engaging and personalising your visitors experience.
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In short, installing a website Live Chat interface can help you engage clients, or allow them to engage with you. Both of which will increase conversions and sales.
Common things site visitors, or yourself as the admin can use live chat for are:
One of the trickiest things for a successful online presence is keeping visitors on your site there long enough to trigger a sale. As a rule, site visitors tend to be flighty - anything can and will distract them. So customer engagement is key.
Live Chat ticks a lot of boxes in that regards.
It means you can discuss details of what a client needs with them directly - especially useful if you offer varied or tailor made products or services - this helps the client feel all warm and fuzzy and gives you an instant connection and we all know that is Sales 101, online or face to face.
Often if a client cant find an answer in regards to the product of interest to them on your site - they may jump over to Google to confirm something. Not necessarily intending to leave, but any time a visitor leaves your site in their browser to look on Google, the chance of a conversion drops enormously and you risk losing them to a competitor (Or they may get distracted watching You Tube videos of kittens and puppies!)
Live Chat makes a site visitor feel attached to your page. Common manners say its rude to not answer somebody, so rather than a site visitor 'walking' away from your website - if you hook them on a chat, they will often stay engaged.
Hosting Australia has been using the TAWK interface for live chat for a number of years. Its quick and easy to install, has multiple interfaces - but best of all, the vanilla version is FREE! For most people, that's all you will need. They do offer plenty of add-ons and integration options, if you wanted to take things further - but these are rarely need to get started.
It also comes with some handy integration tool, including a Live Chat Plugin for WordPress.
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Tawk offers time scheduling - meaning you can set your chat to be online or offline for multiple periods across any day of the week - For example, you may offer live chat from 9am - 5pm Monday to Thursday, and then from 9am to 1pm Friday and offline over the weekend.
You can also create multiple windows during the day, for being offline or online. Say you want offer chat between 8am and 11am, then again between 2pm and 5pm - easy!
Best off all, when offline, the chat window will offer a quick email contact form - so clients can still contact you with a minimum of fuss. You will also know if your "offline" periods are busy enough to warrant more time spent "online".
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Tawk also comes with a heap of options for "chatting". There is a great Smart Phone app (iPhone and Android), a Desktop app and also a web interface - meaning you can be online basically anywhere, as long as you have an internet connection.
Head on over to the Official Tawk Getting Started Guide for info on the DIY side of things.
Get our team of expert web designers to help you plan and install your Live Chat system. We can handle the entire process, including helping with scheduling, custom chat icons, colors and more! Just fill out the form below and we will be in contact ASAP.
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button_one_letter_spacing__hover_enabled="off" button_two_letter_spacing__hover_enabled="off" button_bg_color__hover_enabled="off" button_one_bg_color__hover_enabled="off" button_two_bg_color__hover_enabled="off"][/et_pb_contact_field][et_pb_contact_field field_id="Phone" field_title="Phone Number" field_type="email" _builder_version="4.6.3" hover_enabled="0" button_text_size__hover_enabled="off" button_one_text_size__hover_enabled="off" button_two_text_size__hover_enabled="off" button_text_color__hover_enabled="off" button_one_text_color__hover_enabled="off" button_two_text_color__hover_enabled="off" button_border_width__hover_enabled="off" button_one_border_width__hover_enabled="off" button_two_border_width__hover_enabled="off" button_border_color__hover_enabled="off" button_one_border_color__hover_enabled="off" button_two_border_color__hover_enabled="off" button_border_radius__hover_enabled="off" button_one_border_radius__hover_enabled="off" button_two_border_radius__hover_enabled="off" button_letter_spacing__hover_enabled="off" button_one_letter_spacing__hover_enabled="off" button_two_letter_spacing__hover_enabled="off" button_bg_color__hover_enabled="off" button_one_bg_color__hover_enabled="off" button_two_bg_color__hover_enabled="off" sticky_enabled="0"][/et_pb_contact_field][et_pb_contact_field field_id="URL" field_title="Your website address" field_type="email" _builder_version="4.6.3" hover_enabled="0" button_text_size__hover_enabled="off" button_one_text_size__hover_enabled="off" button_two_text_size__hover_enabled="off" button_text_color__hover_enabled="off" button_one_text_color__hover_enabled="off" button_two_text_color__hover_enabled="off" button_border_width__hover_enabled="off" button_one_border_width__hover_enabled="off" button_two_border_width__hover_enabled="off" button_border_color__hover_enabled="off" button_one_border_color__hover_enabled="off" button_two_border_color__hover_enabled="off" button_border_radius__hover_enabled="off" button_one_border_radius__hover_enabled="off" button_two_border_radius__hover_enabled="off" button_letter_spacing__hover_enabled="off" button_one_letter_spacing__hover_enabled="off" button_two_letter_spacing__hover_enabled="off" button_bg_color__hover_enabled="off" button_one_bg_color__hover_enabled="off" button_two_bg_color__hover_enabled="off" sticky_enabled="0"][/et_pb_contact_field][et_pb_contact_field field_id="Message" field_title="Additional Info" field_type="text" fullwidth_field="on" _builder_version="4.6.3" hover_enabled="0" button_text_size__hover_enabled="off" button_one_text_size__hover_enabled="off" button_two_text_size__hover_enabled="off" button_text_color__hover_enabled="off" button_one_text_color__hover_enabled="off" button_two_text_color__hover_enabled="off" button_border_width__hover_enabled="off" button_one_border_width__hover_enabled="off" button_two_border_width__hover_enabled="off" button_border_color__hover_enabled="off" button_one_border_color__hover_enabled="off" button_two_border_color__hover_enabled="off" button_border_radius__hover_enabled="off" button_one_border_radius__hover_enabled="off" button_two_border_radius__hover_enabled="off" button_letter_spacing__hover_enabled="off" button_one_letter_spacing__hover_enabled="off" button_two_letter_spacing__hover_enabled="off" button_bg_color__hover_enabled="off" button_one_bg_color__hover_enabled="off" button_two_bg_color__hover_enabled="off" sticky_enabled="0"][/et_pb_contact_field][/et_pb_contact_form][/et_pb_column][/et_pb_row][/et_pb_section]
