The best way you can think about your email inbox is just like your physical mailbox at home.
One day you are getting your letters addressed to you, the next you are getting endless unwanted catalogues for products you are not interested in.
Emails are the same, but it is a lot easier for people to find out your address then your postal address. This can be dangerous if you let it get out of hand or you put your email into sites without SSL( If you are unsure about SSL, please read our other article for help http://hosting-australia.com/2020/09/29/what-is-an-ssl-do-you-need-it/ )
Spammers are constantly combing through the internet looking for new emails to spam, if they have more emails, they have a high chance to get a hit from an unsuspecting victim.
Data Breach - Major companies can be the victims of data breaches; hackers attack these websites allowing them to have access to legitimate email addresses.
Signing up to a website - When you sign up to a website, it will usually ask you for your email address, followed by a tick a privacy policy box. A lot of websites will warn you, that your data will be sold to a third-party company or some information will not be kept private.
Buying lists - These come directly from the Data Breach and the signing up to a website, Spammers can purchase lists legally and illegally from companies.
Businesses putting their emails addresses on their websites - You need to put your email address on your business’s website, it is the easiest way for people to contact you from your site.
Guessing Emails - Spammer use tools to generate common usernames and pair them with common domains.
Viruses / Malware - Viewing websites your computers maybe be breached by a certain virus that read your computer and store your data including email addresses.
Contact us! Hosting Australia offers SPAMprotect. SPAMProtect helps strengthen incoming and outgoing email protection. The SPAMProtect package options include inbound and outbound email filtering and archiving solutions. Powered by a cutting edge continuously updated Intelligent Protection & Filtering Engine to ensure your emails are protected from threats at all time, no matter how often new attacks emerge. Visit http://hosting-australia.com/spam-protection/ for more details.
Install Antivirus - There are loads of free antivirus software on the internet, there are no excuses not to have an antivirus installed on your computer. Regular scans on your computer will make sure, there are no threats on your device.
Here is a list of top 5 free antiviruses.
Install ReCAPTCHA on your website - These are used to stop hackers from using “bots” other malicious software to attack your website's emails. This helps protect websites from spam and abuse. It is easy for humans to solve, but hard for “bots” and other malicious software to figure out.
What now?
Unfortunately, there will always be emails spam, just like there will always be physical junk mail. But you can use this information to prevent spam on your email.
[et_pb_section fb_built="1" _builder_version="4.6.3" _module_preset="default" custom_padding="2px||3px|||"][et_pb_row _builder_version="4.6.3" _module_preset="default" column_structure="3_5,2_5" hover_enabled="0" sticky_enabled="0" custom_padding="||11px|||"][et_pb_column _builder_version="4.6.3" _module_preset="default" type="3_5"][et_pb_text _builder_version="4.6.3" _module_preset="default" hover_enabled="0" sticky_enabled="0" custom_margin="||15px|||"]In a society where “Buy local” and “Australian Made” have basically become catch phrases, the Hosting Industry still seems to be one industry where people are quick to move or source services overseas…with little thought to what impact this has on the quality of the product or service. This rings true for both design tasks – new sites or changes, SEO work and certainly for Hosting and associated services.
In a lot of cases, the reason may be costs – but as with most things you purchase from overseas providers, there can be catches and downfalls to choosing international providers over local, Australian based providers.
The most obvious is the quality of the service and the pitfalls of clever marketing schemes.
Whilst the overseas hosting providers may advertise hosting for $5-6 per month, versus the equivalent Australian hosting providers cost of $14-15, when you drill down – there is nearly always a catch. Take the below examples…[/et_pb_text][/et_pb_column][et_pb_column _builder_version="4.6.3" _module_preset="default" type="2_5"][et_pb_image src="http://hosting-australia.com/wp-content/uploads/2020/10/australian-made-hosting.jpg" _builder_version="4.6.3" _module_preset="default" alt="Australian web hosting" title_text="australian-made-hosting" hover_enabled="0" sticky_enabled="0" custom_margin="-42px|||||"][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.6.3" _module_preset="default" column_structure="1_2,1_2" border_width_all="2px" border_color_all="#8f8f8f" box_shadow_style="preset4" box_shadow_horizontal="6px" box_shadow_vertical="6px" box_shadow_blur="3px" box_shadow_spread="-3px" hover_enabled="0" sticky_enabled="0" custom_padding="3px||10px||false|false" custom_margin="||20px||false|false"][et_pb_column _builder_version="4.6.3" _module_preset="default" type="1_2"][et_pb_image src="http://hosting-australia.com/wp-content/uploads/2020/10/australian-web-hosting-services.jpg" _builder_version="4.6.3" _module_preset="default" alt="why choose australian hosting" title_text="australian-web-hosting-services" hover_enabled="0" sticky_enabled="0" align="center" custom_padding="69px|||||"][/et_pb_image][/et_pb_column][et_pb_column _builder_version="4.6.3" _module_preset="default" type="1_2"][et_pb_image src="http://hosting-australia.com/wp-content/uploads/2020/10/australian-hosting-service.jpg" _builder_version="4.6.3" _module_preset="default" alt="australian web hosting support" title_text="australian-hosting-service" hover_enabled="0" sticky_enabled="0"][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.6.3" _module_preset="default" custom_padding="8px|||||"][et_pb_column type="4_4" _builder_version="4.6.3" _module_preset="default"][et_pb_text _builder_version="4.6.3" _module_preset="default" hover_enabled="0" sticky_enabled="0"]
Note the left-hand images shows hosting at $6.50 per month, with “$12.95 when you renew” in the small print – but there is another catch, you need to commit to what’s essentially a 3 year contract, paid up front. Want month to month? Sure, but its $12.95 from the get-go.
The right-hand image shows an even more convoluted scheme – you can get $13 per month hosting but you need to commit to a whopping 10-year contract! Want month to month? Bad luck – no such thing is offered, despite the per month pricing shown - you need to commit to 3 months at $31.20 per month.
Of course, this sort of marketing is not exclusive to international providers, but generally tends to be more common with your overseas hosting companies – who are more interested in locking clients into long term contracts than anything else. Likely because once you have committed to and paid for 10 years, you cant cancel when you realise how poor the support is and how unreliable the services are. A lot of these companies are also publically listed, with share holders to answer too, meaning locking unsuspecting clients into contracts is crucial.
Australian hosts discount offerings tend to be less complex, like 3 months free web hosting for example.
On the design side of things, many people have fallen into the trap of using job tasking sites to get new sites built, or SEO done on their websites. It can be cheap – but is it worth the risks associated?
When using the tasking sites, the person who bids on your task can literally be anywhere in the world – despite claims of being “Australian Based”, there is nothing to stop people from less reputable overseas locations bidding and then having access to your valuable email and site data. Often these are call centre based locations, where developers are pushed to do tens of jobs in a day, with little regard for quality of work or eye for detail – two things that when lacking, can be disastrous on either web design tasks or SEO.
Site builds may seem to be cheaper this way, but will the site function the way it needs too? Is it secure? Is it built following basic design practices? Does it have hidden malware, worms or backdoors? It could end up being a whole lot more expensive than you expect.
The follow up support also needs to be considered – if you use a reputable Australian Web Designer, you can be assured they will be around to follow up and assist you moving forward. If you are choosing a WordPress Website for example, the follow up support from the original designer can be crucial if updating or adding new functions.
Its very hard to ascertain if the provider you are looking at is overseas or local – many providers and developers make claims to be overseas, but they are in fact not. There is nobody who polices these claims, so why would companies not try to use it as part of their marketing campaigns? Just be sure you do your research before diving in.
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If you have any questions about the above, or even if you want some info about other hosting providers locations, give us a shout via the contact page, linked below:
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Services.
Need to add SPAMprotect or an SSL to your hosting? You can easily do this by accessing the services heading in the client portal, you can also check your services and Available Addons.
Accessing your cPanel - You can access your cPanel directly via your client portal. This is helpful if you have forgotten your login details for cPanel, you can log in directly via the client portal.
Access Webmail - Webmail. [domainname] is not the only way to log into your webmail, you can also log in directly to webmail. This is extremely helpful if you think you may have a block on your IP address and need to double-check.
Change Password - If you ever need to change your 2025.hosting-australia.com/ login password this will allow you to do it.
Upgrade/Downgrade - You can upgrade your hosting packages if you require more out of your website.
Request Cancellation - If you need to cancel any of your services, this option will put a high priority on the action, and it will be actioned immediately or the end of your billing period.
Unban Center - The Unban Center is an easy way to check if a domain has been blacklisted, you can simply unblock it by clicking the padlock.
Billing - Need to check your upcoming or previous invoices? You can do all of this via the client portal under the billing heading. You can also look at the any quotes that have been generated for upcoming services or change/update credit card details.
Support Tickets - You can send a ticket to the support team directly via the client portal, this way your ticket is viewed with all the correct information. This will make sure your request is processed in the most efficient way possible.
Domain Management.
Register - Want to secure that new domain? via the domain tab, this will allow you to easily register your desired domain with 2025.hosting-australia.com/ without having to send in a ticket to our support.
Transfer - Need to transfer a domain across from another hosting service over to us you are able to do this via this option in the client area.
Domain Search - Use the built domain search engine to easily find the domain you need.
These are just some of the helpful tools/links on our client portal. For further information visit our knowledge base https://clients.hosting-australia.com/knowledgebase
For more helpful how-to videos for your convenience. Check out our new YouTube channel https://www.youtube.com/channel/UCZt80XHuuvb4W-G8jtc-JsA
Watch our latest video - how to access your cPanel via the client portal.
https://www.youtube.com/watch?v=nS6q99yFmBY
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There was a time, up until quite recently actually, when Live Chat was something you only ever saw on the big brand sites. Companies like Pet Stock, Harvey Norman and others seemed to take up the live chat quickly and get some great results, which led to more and more companies installing live chat on their sites.
Although Live Chat has been around for a while - its spent the majority of its early years being used by the bigger companies, as mentioned above. It was rarely seen on small business or owner operated sites. Due to this, it probably suffered from some developmental growth early on and as a result - and as with most new technologies - it had a number of issues early on that were slow to resolve.
Probably the biggest issue was that Live Chat was expensive. (Its not any more - keep reading to find out more!) You had to install extensive code(Software) on your site, then pay for somebody to sit at a keyboard and answer the chat requests.
Made worse by the fact that often the chat consultants were based overseas and didn't really know the in's and out's of your services or products. Have you ever wondered why some companies Live Chat consultants can't assist with what should be a simple query? Instead you are advised to call a 1300 number or go in store - this is usually a sure sign that the chat operator is overseas and has either limited knowledge or no access to secure systems to make the required changes.
Or worse - have you ever come across those annoying "Bots"? Commonwealth Bank is one that comes to mind, called CEBA. Its an automated system that attempts to match your questions via chat, to a pre-defined reply. But it rarely works and is a horrible waste of a clients time - not to mention leaves people frustrated and agitated.
BUT! There is no reason a Live Chat system on your site should have any of the above issues these days. It can be set up cheaply, generally under $150 per site. You or your staff can chat on the site yourself - via Smart Phone, Desktop Apps or a Web Portal, meaning no need to use expensive and un-knowledgeable chat reps - or worse silly automated bots. Meaning clients get a personalised and knowledgeable experience, each and every visit to your website.
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Hosting Australia can help you get a fully functional live chat system integrated into you website quickly and easily!
Ensure you are converting site traffic to sales by engaging and personalising your visitors experience.
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In short, installing a website Live Chat interface can help you engage clients, or allow them to engage with you. Both of which will increase conversions and sales.
Common things site visitors, or yourself as the admin can use live chat for are:
One of the trickiest things for a successful online presence is keeping visitors on your site there long enough to trigger a sale. As a rule, site visitors tend to be flighty - anything can and will distract them. So customer engagement is key.
Live Chat ticks a lot of boxes in that regards.
It means you can discuss details of what a client needs with them directly - especially useful if you offer varied or tailor made products or services - this helps the client feel all warm and fuzzy and gives you an instant connection and we all know that is Sales 101, online or face to face.
Often if a client cant find an answer in regards to the product of interest to them on your site - they may jump over to Google to confirm something. Not necessarily intending to leave, but any time a visitor leaves your site in their browser to look on Google, the chance of a conversion drops enormously and you risk losing them to a competitor (Or they may get distracted watching You Tube videos of kittens and puppies!)
Live Chat makes a site visitor feel attached to your page. Common manners say its rude to not answer somebody, so rather than a site visitor 'walking' away from your website - if you hook them on a chat, they will often stay engaged.
Hosting Australia has been using the TAWK interface for live chat for a number of years. Its quick and easy to install, has multiple interfaces - but best of all, the vanilla version is FREE! For most people, that's all you will need. They do offer plenty of add-ons and integration options, if you wanted to take things further - but these are rarely need to get started.
It also comes with some handy integration tool, including a Live Chat Plugin for WordPress.
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Tawk offers time scheduling - meaning you can set your chat to be online or offline for multiple periods across any day of the week - For example, you may offer live chat from 9am - 5pm Monday to Thursday, and then from 9am to 1pm Friday and offline over the weekend.
You can also create multiple windows during the day, for being offline or online. Say you want offer chat between 8am and 11am, then again between 2pm and 5pm - easy!
Best off all, when offline, the chat window will offer a quick email contact form - so clients can still contact you with a minimum of fuss. You will also know if your "offline" periods are busy enough to warrant more time spent "online".
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Tawk also comes with a heap of options for "chatting". There is a great Smart Phone app (iPhone and Android), a Desktop app and also a web interface - meaning you can be online basically anywhere, as long as you have an internet connection.
Head on over to the Official Tawk Getting Started Guide for info on the DIY side of things.
Get our team of expert web designers to help you plan and install your Live Chat system. We can handle the entire process, including helping with scheduling, custom chat icons, colors and more! Just fill out the form below and we will be in contact ASAP.
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, instead of 
It's ok if you haven’t noticed before but it is something you want to start noticing, you always want to see https:// when visiting any site you trust with your essential information, e.g. banking, Store checkouts. This could be the difference between your valuable data being stolen or your account being compromised.
SSL stands for Secure Sockets Layer, it is the standard technology for keeping an internet connection secure and safeguarding any sensitive data. that is being sent between two systems making sure that data passed between the two are private. This is done using an encrypted link that connects the server and browser. Best way to think of it is the crime safe of the internet, keeping criminals, hackers from reading and modifying any information exchanged a website, including potential personal details.
You will need to determine what kind of SSL certificate you require for your website. Hosting-Australia offers a wide array of SSL certificates. You can find out which certificate best suits you and your website by visiting www.hosting-australia.com/ssl-certificates. After making the decision you can easily order the correct SSL and the support team will install it for you.
The main purpose of SSL is securing information between the visitor and a website. The SSL is a part of Google’s searching ranking algorithm when your website is being searched for its results, so it also benefits with SEO (Search Engine Optimization) if you are wanting to attract new customers to your website.
For example, if there are two websites with similar content but one has SSL enabled. Google will pick up the site with the SSL with their algorithm and rank it higher in search results. With this being said there is clearly a benefit to having SSL enabled on your website as it drives more traffic to your website.
So, now you are wondering do I need an SSL? Long story short is yes, it is an incredibly smart idea and necessary to have an SSL installed on your website when dealing with valuable information. this is a small price to pay for keeping all your data safe.
[et_pb_section fb_built="1" _builder_version="3.22"][et_pb_row _builder_version="3.25" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="4_4" _builder_version="3.25" custom_padding="|||" custom_padding__hover="|||"][et_pb_text _builder_version="4.4.2" background_size="initial" background_position="top_left" background_repeat="repeat" hover_enabled="0"]Have you ever tried to draw something cool, spent five minutes on it, then realised that it looks like a toddler’s half-eaten dinner? Yeah, me too. (Although, I can build a great website!)
Web Design is similar in more ways than one. Maybe you’ve tried to design a website solo, if you have, you’ll know it’s no stroll in the park.
A little-known fact about Hosting-Australia is that we’re more than just a quality webhost. We actually have a dedicated, full time expert design team on deck. We undertake all sorts of tasks ranging from minor site changes to website refurbishments and expansions. We’ll even go as far as building entirely new sites from the ground up.
Our designers have at least 15 years of experience on multiple CMS platforms and specialise in WordPress and Joomla builds. Before a project commences, we encourage customers to collaborate with our designers to discuss a vision. Any and all specific needs or desires for your custom website are hashed out. We promise a website built your way.
If you’re looking to do up your site or just start with a fresh one. We have a special going at the moment for $560. For this price you’ll get a fully functioning WordPress site equipped with our personal favourite theme Divi. We’ll kick start your site with 5 pages for your site included at no extra cost. You’ll also get a 50-minute tutorial to show you the ins and outs of the admin area of your site. Plus plenty of other goodies thrown in! The idea is to start you off in the right direction so you can eventually start managing your website independently.
An attractive and functional website is crucial to the success of a business. It is the first thing a prospective customer will see when they inevitably find or search for your business online. Make a good impression with a Hosting-Australia built site today.
Call our support line on (07) 4914 2433 for more information.
As usual a share is always appreciated, if you know someone in need of a website upgrade don’t forget to tag them.
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Hi everyone, in light of recent events, businesses all over the world are finding themselves in a state of abrupt change. COVID-19 has rocked humanity on a global scale and people are feeling the strain.
Many of you may have considered moving your business to an online platform in order to continue providing for your customers and to keep your business afloat. I’m here to tell you that is a great idea. Ecommerce is a very quickly growing industry and provides an almost unlimited boost to the potential of your brand.
Best of all, when things return to normal, you can keep using your online store for as long as you wish!
It has also never been easier to set up an online store, there are hundreds of ways to do it. I’ll be explaining the most popular with you today and that is ‘WooCommerce’ for WordPress.
The first few things you’ll need are a domain, web hosting and lastly an SSL certificate. With all three you can create a website for your business with an online store to sell your product.
You can register a domain with 2025.hosting-australia.com/ for $17.90 for 2 years, this is your site's address, for example, fredfrypans.com.au. Your customers will use this to navigate to your website and it is the first thing you’ll need.
Secondly you’ll need hosting, one way of describing web hosting is like renting some floor space in a shopping centre. You pay a fee to the owners of the centre to have your shop set up there. It’s the same concept, you pay your host for space on their server to house your website/emails. You can’t have a website without both domain and web hosting.
You can purchase hosting with 2025.hosting-australia.com/ for $14.90 month, so far our total cost is up to $32.80
Lastly, you’ll need an SSL, this is crucial as it encrypts all information transferred between your customers and you. Things like payment info and personal details are the first thing that come to mind. You want to look after your customers, they want to know their information is safe.
Our web hosting comes with a stock SSL that you can use for free.
With all 3 you’re ready to install WordPress and get started with WooCommerce.
To install it on your website, head to the ‘Add Plugins’ menu of WordPress search ‘WooCommerce’, click the ‘Install Now’ button. Wait for it to finish installing then click the ‘Activate Now’ button that has replaced the install button.
Now that you’ve got WooCommerce installed, it’s just a matter of setting it up and tailoring it to your business needs.
If you’d be interested in finding out how to do that, I’ll be writing another article to step you through it next week. So stay tuned.
Of course, Hosting Australia can do all this for you...just get in contact with us on (07) 4914 2433 to discuss further.
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You may hear these terms thrown around a little bit but what do they actually mean?
Let’s start with email spam, by definition spam means to send unsolicited messages in bulk via email or other means. I’m sure almost everyone should be familiar with this. We’ve all received the catalogues and discount vouchers to Coles or H&M or any other big retailer in our inbox. This sort of spam is harmless and can be safely used or just allowed to sit in your junk folder indefinitely.
The other sort of spam is the not so friendly variety, they pose as catalogues and coupons and free prizes. However the instant you click on any links in those emails you’re putting yourself at risk of downloading thousands of viruses instantly. This is an effective method of compromising all of your personal details, your location, your credit cards. Everything.
If you’re noticing a lot of spam in your account, you can contact our support team. We can tune your mailbox settings to tighten up the default spam filter and see how that goes. If worst comes to worst, we can install spam protect on your entire domain for $8 a month. Spam protect boasts a 99% accuracy rate and is our most effective weapon against spam emails. We highly recommend this to all of our customers as you can’t overstate its usefulness.
Next is spoofing, email spoofing is when someone, somewhere gets a hold of your email address and uses an SMTP server to forge email headers that make it appear as if emails they are sending are coming from another address. The best way of stopping your address from being spoofed is to make sure it never happens in the first place.
Once your email address is out there it can be sold in a list to anyone. To prevent this, keep your email address private and avoid clicking suspicious links or downloads on the web.
A third method spammers use occurs when they get a hold of your username and password and use your actual account to send out emails to your contacts. The good news you can resolve this simply by updating your password.
It’s important to ensure they’re secure in the beginning. You’ll also want to run a virus-scan on your PC to ensure there aren’t any malicious programs externalising your information. If your account has been compromised, you’ll notice a lot of bounce back emails in your inbox. Also check your sent folder for items that you haven’t sent.
At Hosting-Australia we monitor our server mail ques very closely and often pick up on spamming accounts quite quickly. Once we do, we scramble the passwords and notify account owners so they may take the necessary precautions.
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If you had any trouble understanding the terms of this article you can check out our glossary here.
If you know anyone sick of spam have them contact our support team. Our support guys are always ready to assist.
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Hi Everyone, this week I’m going to quickly go over the various means of contacting HA’s friendly support team. We’re sometimes asked what the best ways to contact us are and also how you should contact us. Depending on your situation you could save yourself a lot of time.
The first way is via our live chat located on our website 2025.hosting-australia.com/ in the bottom right corner. You can use this to ask Simple or short questions from 8:30 am - 5:00 pm AEST. You can expect fast responses here to questions of all sorts.
Be aware, we will not give out sensitive information like passwords and personal details as there is no reliable way for us to verify who we are communicating with. Obviously we don’t resolve all incoming requests via live chat. In some cases, we may ask you to open a ticket or make phone contact.
Live chat is great for those simple one question doozies you struggle with/to find out general knowledge or information. If you find yourself struggling with something a little more complex or are wanting to update account information, opening a ticket is your best bet.
You can do this by logging into your Hosting-Australia client area or by sending an email to support@hosting-australia.com. We can action the large majority of requests and issues from there instantly provided they come from a verified source.
Great customer service is a staple of our company, so you can expect quick replies to tickets. We will normally respond within an hour and sometimes quicker. Any tickets submitted between 5:00 pm - 8:30 am and on weekends will be responded to ASAP. If you have an urgent issue like a crashed website, our after-hours support can assist you.
Lastly you may call our support line (07) 4914 24330. Once again this is between 8:30 am - 5:00 pm, Monday to Friday. This is another quick way of resolving an issue. It gives you the ability to work and collaborate alongside our support staff with email, web development and account issues. This is also the fastest way to pay a bill. Calling is probably the easiest method of contacting us and getting an efficient response.
Our support team loves to help. So please never be afraid to contact us at any time. We’ll always do our best to provide you with the best and fairest service possible.
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Mail configurations can be a little hard to understand. Sometimes when you take a look at your configuration it can be like reading another language. I’m just going to give you the need to know settings that should help you keep your mail on track.
First you’ll need to find your account config. If you’ve got outlook open, look in the very top left corner for the ‘file’ tab. Clicking on that should take you to your ‘account information’ screen.
Under where it says ‘add account’ click on ‘account settings’, in doing so you will be shown a list of areas to go to. At the very bottom you should see ‘Manage Profiles’, click on this.
This should open a new window asking for your permission to make changes to your device, click ‘Yes’. Then you will see a new smaller window with 3 options. You want to click on ‘Email Accounts’.
You should then find yourself looking at a new window that has all of your email accounts listed. Double click on any one of them to open your configuration settings.
In this first window you will find your basic accounts settings. Your name and email address should be fairly self-explanatory. Underneath you should see ‘account type’ with ‘POP3’ or ‘IMAP’ greyed out next to it. Keep this in mind as it is important later.
Beneath that are your incoming and outgoing mail servers. You have a few options for these, but I recommend using mail.yourdomainhere.com.au or just yourdomainhere.com.au. For example, for a Hosting-Australia email address we would use mail.hosting-australia.com or 2025.hosting-australia.com/.
Whichever server you choose to use, make sure you enter the same one into both the incoming and outgoing fields.
Under this you should see ‘Remember Password’, make sure this is checked, and also make sure ‘Require logon using secure password authentication’ is not checked.
You then want to click on ‘More Settings’ to go to the next section. You don’t need to worry about anything under the ‘General’ tab, you’re more interested in the ‘Outgoing Server’ tab. Just make sure it looks exactly like the screenshot below.
You then want to click on the ‘Advanced’ tab, in here you will find your port numbers and encryption methods. Depending on whether you have POP3 or IMAP will determine what your port numbers should be.
We recommend using SSL/TLS for all email accounts. So you want your port numbers to be In: 995 Out: 465 for POP3 accounts and for IMAP In: 993 Out: 465. Make sure you have ‘This server requires an encrypted connection’ ticked and have ‘SSL/TLS’ set for your outgoing server encryption.
Alternatively, you could use in: 110 out: 26 for POP3 or in: 143 out: 26 for IMAP using unencrypted connections. Meaning the box underneath incoming is unticked and your chosen form of encryption would be set to none.
Underneath all this in the ‘Delivery’ section, I recommend checking the ‘leave a copy of messages on the server’ box and setting them to be removed after 14 days for POP3. This will prevent your mailbox from filling up completely. If you have IMAP you may ignore the last step.
This is all the knowledge you need to ensure your mail accounts are properly set up. If you’re still having trouble and are sure your settings are completely correct. Just give our friendly support team a ring and we can help. If you had any trouble with some terms in this article, go check out our glossary to help clear things up.
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